We are being McDonaldized!

After reading about the McDonaldization of the world I was really curious to start experimenting with the ideas suggested, specifically in fast food restaurants. A few days ago I went to grab some lunch, with a friend of mine, and without intending to we ended up in Hardees.

I saw the large recognizable Hardees star from a distance and my brain suddenly decided i was craving burgers, perhaps it was because of all the McDonalds talk we have in sociology class. As soon as I walked into the fast food restaurant i was greeted by all of the staff, everyone smiling like they've know me their whole life.

I head to the counter and give the employee my order, and after I am done she asks what size and wether I want corn on a cob, or chili fries, or cookies as a side-order to my meal. I tried to look at her screen to see if there were small picture icons, just as the ones in MacDonalds, but I couldn't see anything because her hands were in the way. After I give the lady on the main counter my oder she immediately turns and screams it to the man standing closest to her. The man then heads towards the kitchen where you can see everyone is hard at work (doing the four point press i assume) , and he screams the order out again. I look past the counter to take a peak through the kitchen and I could see all the employees standing in different places, each one doing a different task to achieve the final product, the burger.

Everyone is wearing the same working uniform, apart from one man who is wearing a normal buttoned-down shirt and black pants. He just stands there and observes the other employees working, and occasionally looks at the customers and smiles. The manager continues looking back and forth between the employees and the customer, probably to make sure everyone is doing their job and that the customers are happy.

Within a few minutes the burger is prepared and one of the employees slides it down the hot metal plates. I could see other burgers stacked on the plates, waiting for someone to order them. After getting the burgers and sitting down, I take off the top bun and sure enough theres a standardised measured amount of mayonnaise and ketchup. This experiment confirmed the theory about the MacDonaldization of fast food restaurants.

I also went to Villagio to experiment the theory of McDonalization of the other fast food restaurant that are available there. All of the restaurants, McDonalds, KFC, Hardees and Pizza Hut had the same results as the Hardees experiment.